Last updated: 2026-10-25
Every order ships free within the United States — no minimum order value, no exclusions. We do not currently ship internationally.
Orders are packed within 1–3 business days of purchase. Orders placed after 2pm ET, on weekends or on holidays begin processing the next business day. You will receive a confirmation email with tracking the moment your order ships.
Chairs and stools ship via FedEx, UPS or LTL freight for larger quantities, with a 2–6 business day delivery window depending on destination. Every order includes tracking and full insurance at no extra cost.
Most seating ships flat-packed or partially assembled in padded, corner-protected cartons. Inspect the box before signing: damage reported within 48 hours with photos is replaced free of charge. Hardware and tools travel inside the box — keep them for the seasonal bolt check described in our care guide.
If your package arrives damaged, contact us within 48 hours at support@chbrand.store with photos of the damage and packaging, and we will replace or refund the order. Claims for lost packages are filed after 10 business days past the expected delivery date.
Email support@chbrand.store or call +1 5056075137, Mon–Fri 9am–5pm CT.