Last updated: 2026-10-25
You may return any item within 30 days of delivery — used or unused. We only ask that returned items include all original hardware and packaging where possible. Sit in it, live with it, and if it is not right, send it back.
Email support@chbrand.store or call +1 5056075137 with your order number. We will reply within one business day with a prepaid return label (US orders) and simple instructions. Repack the chair in its original carton when possible — keep the box for the first month for exactly this reason.
Once your return arrives, inspection takes 1–2 business days and your refund is issued to the original payment method within 5–10 business days, depending on your bank. Original shipping is free, so the refund equals the full purchase price.
Need a different seat height, color or material? Start a return and place a new order — this is faster than a manual exchange and locks in current stock.
If an item arrives damaged, email photos of the damage and packaging within 48 hours and we will send a replacement immediately or issue a full refund — your choice. Replacement hardware and foot glides are always free during the warranty window.
Custom and made-to-order items are final sale. Items returned beyond 30 days, or with damage beyond normal sit-testing and assembly, may be refused.
Email support@chbrand.store or call +1 5056075137, Mon–Fri 9am–5pm CT.